Warranty & After-Care

WARRANTY & AFTER-CARE · 25–30 YEAR ASSET

What you're protected by, and how we look after your pool for the long term

A pool is a 25–30 year asset. The warranty terms behind it should reflect that timeframe, and the after-care relationship should make ownership easy. Here's exactly what's covered, what isn't, and how Wahoo's after-care works.

10-YEAR STRUCTURAL WARRANTY

Pool shell — protected for a decade

Every Wahoo pool shell carries a 10-year structural warranty. This is what that means in practical terms.

Structural coverage — what's in and what's out

  • What is covered

    • Cracking or failure of structural concrete shell from defects in our materials or workmanship
    • Failure of the steel reinforcing arrangement (which is why we have an aquatic engineer sign off before spraying)
    • Major structural movement traceable to construction defects

  • What is not covered

    • Cosmetic damage to pebble-crete finish from chemical imbalance or abrasive cleaning
    • Cracks from external ground movement (removed trees, earthworks, neighbouring construction)
    • Damage from emptying the pool without our written approval
    • Natural disaster damage covered by home and contents insurance

EQUIPMENT WARRANTIES · ZODIAC/WATERCO DEALER

Extended warranties & priority service

Wahoo is an authorised dealer of both Zodiac and Waterco — Australia's two leading pool equipment brands. This delivers two real benefits:

  • Extended warranty terms on Zodiac and Waterco equipment, longer than standard retail warranties. Specific terms documented in your handover paperwork.
  • Priority service calls. Warranty claims route ahead of standard queues. Most warranty service calls completed within 5 business days.

Standard manufacturer warranties cover defects, motor failures, and seal failures during the warranty period. Wear-and-tear consumables follow normal manufacturer terms.

POOL SAFETY CERTIFICATE

Queensland legal requirement — how Wahoo handles it

Under the Queensland Building Act 1975 and the Queensland Pool Safety Act, every pool in Queensland must have a current Pool Safety Certificate.

  • Inspection at handover. We schedule a QLD Pool Safety Inspector during your handover week. They inspect fencing, gates, latches, CPR signage, and surroundings.
  • Certificate issued. Valid for 2 years for non-shared (residential) pools, 1 year for shared.
  • Renewal at 2 years. Book directly with a Pool Safety Inspector ($150–$250 typical).
  • Selling your home. Current certificate required at transfer — keep yours filed.

CPR sign: Wahoo provides and installs the compliant Queensland Heart Foundation-standard CPR sign as part of every build. Replace if it fades or is damaged.

Routine Maintenance

What to expect — less work than you think

TaskFrequencyCost / Time
Skim leaves & debrisWeekly (or auto pool cleaner)10 minutes
Test water chemistryWeekly5 minutes (kit included)
Add chemicalsWeekly$15–$40/week avg
Backwash filterEvery 4–6 weeks10 minutes
Vacuum / robotic cleanerWeekly–fortnightly30 min (manual)
Annual professional serviceOnce per year$200–$350

Wahoo offers an optional Annual Service Plan for clients who'd prefer to outsource maintenance entirely. Ask at handover.

Wahoo's 4-step pool build promise — itemised quote, written, no surprises

IF SOMETHING GOES WRONG

How to reach us — we answer phones

Ongoing issues, equipment faults under warranty, or anything that worries you about your build:

Phone: 1300 924 666 (Mon–Fri office hours)
Email: [email protected]
Urgent water-quality concerns: Travis is our water chemistry expert, reachable through the office line.

We answer phones during business hours. We return missed calls the same day. That's our standard.

Call 1300 924 666

Build with a pool company that backs its work

10-year structural warranty. Authorised Zodiac/Waterco Dealer. QBCC Licence 15247996. Twenty years of returning client calls.

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